John Verity. 1993. "Getting Work to Go With The Flow." Business Week, (June 21). 156-161.
Verity interprets workflow in the context of business process reengineering. While it is very difficult to rethink and rebuild business practices, workflow offers a good place to start the process, as well as enabling an analysis of the present organizational processes. Verity is concerned with the form- based workflow systems, where the network and email systems play a large role in the ability to automate.
The constant theme is that it is not enough to automate, but instead, business process need to be analyzed and contemplated to remove extraneous steps or optimize them. Many workflow systems enable a workflow "map" to be drawn and modified on-line.
MRH
8/30/94