Well, it's really the whole point of doing the project isn't it.
Although a declaration of customer satisfaction marks the completion of
your technical work on the project, it is your main concern at every
step along the way. You begin the project by listening to your customer
and exchanging ideas and goal statements during the proposal stage.
Then, during negotiation, you are telling your customer what you are
capable of. You must be honest and admit at any time during the project
if you can't deliver what you expected. When you run into technical or
logistical problems, an open conversation with your customer is the
best way to find solutions or renegotiate. If you keep your customer in
touch with your progress, then they are more likely to be flexable and
listen when the time comes. Previewing your progress to the customer
throughout the project may also help you find potential problems before
they occur. Being honest with the customer and showing your progress
will help both of you verify that you are building what the customer
expects. They will know if they are going to be satisfied before you
finish. Wouldn't it be nice to know that you are going to meet their
needs before getting to the end? At the beginning of the project
you may have done the exersize suggested and you wrote down a statement
saying how you will know when you have reached your goal. Now, let's
return to that statement. What you are really saying is "We will know
the customer is satisfied when..."
So, how will you know
if your customer is satisfied? Well,
If you are not sure what your customer thinks or they have asked for changes, then your project is not complete. ...